What are the responsibilities and job description for the Service Desk Analyst position at Jobs via Dice?
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Job Title: Service Desk Analyst
Location: Woonsocket, RI (Onsite)
Duration: 6 Months Contract
Job Descriptions:
Job Title: Service Desk Analyst
Location: Woonsocket, RI (Onsite)
Duration: 6 Months Contract
Job Descriptions:
- Respond to tech inquiries via email, through online chats, over the phone, or in person. Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
- 2-4 years of experience in Service Desk.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service.
- Passion for problem-solving and customer service.
- Tech savvy, with experience working in a tech-related field.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Experience working as an IT help desk technician or in a similar customer support role.
