What are the responsibilities and job description for the Service Desk Analyst position at Uniglobe Technologies, Inc?
Job Details
Job Title: Service Desk Analyst
Location: Woonsocket, RI (Onsite)
Duration: 6 Months Contract
Job Descriptions:
Location: Woonsocket, RI (Onsite)
Duration: 6 Months Contract
Job Descriptions:
- Respond to tech inquiries via email, through online chats, over the phone, or in person. Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
- 2-4 years of experience in Service Desk.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service.
- Passion for problem-solving and customer service.
- Tech savvy, with experience working in a tech-related field.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Experience working as an IT help desk technician or in a similar customer support role.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
