What are the responsibilities and job description for the Information Technology Support Technician position at London Approach?
IT Support Specialist
Location: Paoli, PA (Fully Onsite – Corporate HQ)
Compensation: $26.00/hr (W2 Contract) → Conversion to ~$50,000 Salary Benefits
Summary
We are seeking a well-rounded IT Support Specialist to join our team at our corporate headquarters in Malvern. This individual will serve as a key point of contact for end-user support across hardware, software, and network-related issues.
This is a hands-on, fully onsite role supporting a professional office environment, ideal for someone with 3–5 years of experience who is comfortable working across multiple areas of IT and enjoys troubleshooting in a fast-paced setting.
This position begins as a contract role with strong potential to convert to a full-time salaried employee.
Responsibilities
- Provide Tier 1–2 technical support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and basic network connectivity issues
- Support Microsoft 365 environment including Outlook, Teams, OneDrive, and SharePoint
- Handle user account management (Active Directory, password resets, access provisioning)
- Image, deploy, and configure new machines and equipment
- Assist with onboarding/offboarding of employees (account setup, equipment provisioning)
- Maintain and track IT assets and inventory
- Support printers, conference room technology, and AV equipment
- Document tickets, resolutions, and processes within ticketing system
- Escalate complex issues to senior IT or infrastructure teams as needed
- Assist with basic networking tasks (VPN support, connectivity troubleshooting)
- Participate in system updates, patching, and routine maintenance activities
Qualifications
- 3–5 years of hands-on IT support experience in a corporate environment
- Strong knowledge of Windows OS, desktop hardware, and common business applications
- Experience with Microsoft 365 and Active Directory
- Familiarity with ticketing systems (ServiceNow, Jira, or similar)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience supporting printers, AV systems, and office technology
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with both technical and non-technical users
- Ability to work fully onsite in Malvern, PA
Nice to Have
- Experience with imaging tools (SCCM, Intune, Autopilot)
- Exposure to Azure AD or hybrid environments
- Certifications such as CompTIA A , Network , or similar
Why Join
- Opportunity to grow into a full-time salaried role
- Exposure to a broad IT environment across multiple technologies
- Stable, team-oriented corporate setting
- Hands-on experience that builds toward Systems or Network Administration paths
Salary : $50,000