Desktop Support Technician

Desktop Support Technician

Location: Dallas / Plano, TX (Onsite)

Employment Type: Full-Time (Direct Hire)

Compensation: $85,000–$95,000

About the Role

LHH Recruitment Solutions is partnering with a confidential, growth-oriented technology company in the network visibility and cybersecurity space to hire a hands-on Desktop Support Technician in the Plano/Dallas area. This onsite role supports internal employees with day-to-day technology needs across Windows and macOS, including device provisioning, troubleshooting, and conference room readiness. You will work closely with IT and security partners to keep end-user systems secure, reliable, and ready for a fast-paced environment.

Key Responsibilities

• Provide Tier 1–2 end-user support for onsite users in Windows 10/11 and macOS environments

• Troubleshoot hardware, software, and peripherals (laptops/desktops, monitors, printers, mobile devices)

• Complete new-hire onboarding and offboarding, including device setup, access provisioning, and asset recovery

• Support Microsoft 365 applications (Outlook, Teams) and basic Active Directory requests (password resets, unlocks, group access)

• Manage endpoint imaging, patching, and deployments; assist with standard configurations and updates

• Maintain accurate ticket notes, documentation, and asset inventory records

• Support conference rooms/meeting technology and coordinate AV or meeting support as needed

• Partner with network, security, and systems teams on escalations and light project work

• Follow IT security and compliance policies in a cybersecurity-focused environment

Qualifications Required

• 2 years of experience in desktop support, IT support, or help desk roles

• Strong troubleshooting skills in Windows and macOS environments

• Experience supporting Microsoft 365 and common enterprise IT tools

• Working knowledge of Active Directory and endpoint management tools

• Excellent communication and customer-service skills

• Ability to work onsite and provide high-touch support to both technical and non-technical users

Preferred

• Experience in technology, networking, or cybersecurity-driven organizations

• Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

• Exposure to hardware lifecycle management and inventory tracking

• Basic networking knowledge (TCP/IP, VPNs, Wi‑Fi)

Why This Opportunity

• Onsite role with visibility and impact supporting a mission-critical technology environment

• Collaborative team culture with exposure to networking and security partners

• Competitive compensation and comprehensive benefits in a stable direct-hire role

• Opportunity to grow skills in endpoint management, security-minded support, and enterprise IT operations

If you or someone you know is interested in this Desktop Support Technician role in Dallas / Plano, TX (Onsite), please apply today!

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
• Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.