What are the responsibilities and job description for the Desktop Support Technician position at Hoya?
Technical Support: Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.
Hardware Maintenance: Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.
Software Support: Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.
User Assistance: Respond to support requests from end-users, providing timely and effective solutions to technical problems.
Incident Management: Log and track support incidents using the company's ticketing system, ensurin all issues are resolved in a timely mannaer.
Training: Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.
Inventory Management: Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.
Documentation: Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.
Collaboration: Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.
Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Experience: 1-3 years of experience in IT support or a similar role.
Technical Skills: Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft Office.
Certifications: Relevant certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
Problem-Solving: Strong analytical and problem-solving skills.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service: Strong customer service orientation with a focus on user satisfaction.
Teamwork: Ability to work effectively in a team environment and collaborate with colleagues.
Adaptability: Ability to adapt to changing technologies and learn new skills as required including support for industry specific software.