Deputy Hub Head

岗位职责

一、仓库运营管理

• 负责仓库/分拣中心日常运营，包括收货、分拣、装车、中转、出库等流程。
• 确保包裹处理高效、准确、及时完成。
• 制定并持续优化操作流程，提高效率并降低运营成本。
• 管理库存准确率、仓位规划及异常问题处理。

二、团队管理

• 负责人员招聘、排班、培训、绩效管理及团队建设。
• 根据业务量灵活调配人力资源。
• 打造高执行力、高效率的运营团队。

三、设备与安全管理

• 负责叉车、货架、分拣设备等日常维护与使用管理。
• 落实安全制度、消防管理及操作规范。
• 定期组织安全检查及应急演练。

四、成本与绩效管理

• 控制人力及运营成本。
• 监控仓库关键指标（KPI），如效率、准确率、时效、人效等。
• 基于数据持续提出优化方案。

五、跨部门沟通协调

• 与运营、客服、人力、财务、运输等部门保持高效协作。
• 对接外部承运商、供应商等合作伙伴。

任职要求

• 本科及以上学历，物流、供应链、运营管理相关专业优先。
• 3年以上仓储、分拣中心、物流运营管理经验。
• 有团队管理经验优先。
• 熟悉WMS系统及Excel、Word、PPT等办公软件。
• 具备数据分析及运营优化能力。
• 良好的领导力、沟通能力及抗压能力。
• 能适应快节奏现场管理工作环境。
• 中文流利为必须要求。

Key Responsibilities

1.Operations Management

• Oversee day-to-day hub operations including receiving, sorting, staging, dispatch, and transfer processes.
• Ensure smooth, efficient, and on-time package flow across the facility.
• Optimize SOPs and workflows to improve productivity, reduce cost, and enhance service quality.
• Monitor inventory accuracy, warehouse layout, and operational exceptions.

2.Team Leadership

• Manage hiring, scheduling, training, coaching, and performance of hub staff.
• Build a high-performing and accountable operations team.
• Allocate manpower based on business volume and operational needs.

3.Equipment & Safety

• Supervise maintenance and proper use of warehouse equipment such as forklifts, racks, and sorting systems.
• Enforce workplace safety standards, fire prevention protocols, and company compliance policies.
• Conduct regular inspections and emergency drills.

4.Cost & Performance Management

• Control labor and operating costs through resource planning and process improvement.
• Track KPIs including productivity, accuracy, service level, labor efficiency, and cost metrics.
• Provide data-driven recommendations to improve hub performance.

5.Cross-functional Coordination

• Work closely with internal teams including operations, customer service, HR, finance, and transportation.
• Coordinate with external vendors, carriers, and partners to ensure timely execution.

Qualifications

• Bachelor’s degree preferred in Logistics, Supply Chain, Operations, or related field.
• 3 years of warehouse, fulfillment center, sorting center, or logistics management experience.
• Prior team leadership experience strongly preferred.
• Familiar with WMS systems and Microsoft Office (Excel, PowerPoint, Word).
• Strong analytical skills with KPI management experience.
• Excellent communication and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Mandarin fluency required.