Manager, Ticket System and Operations

Job Title: Manager, Ticket System and Operations

Department: Ticket Operations

Reports To: Senior Director, Ticket Operations

Type: Full-time, Exempt

Job Summary: This position works closely with the Senior Director, Ticket Operations to help ensure all ticket related events and packages are setup correctly, ensuring efficient and effective ticket sales and distribution. This role is also responsible for producing detailed and accurate reporting on all ticket related sales.

Essential Duties And Responsibilities

• Assist with the building and setup of all game events, parking events, pricing, offers, ticket inventory, group/hospitality spaces, suites, season packages, etc. in the ticket system.
• Serve as primary reporting point person in Ticket Operations for all ticket sales related reporting needs.
• Help make necessary adjustments to manifest, price scale configurations, and other venue configurations as needed.
• Assist with rollover/renewal process for season ticket packages year over year.
• Help input and modify various ticket and package prices throughout the season.
• Help ensure all ticket fees, service charges, inclusive fees, admission taxes, etc. are accurate and setup correctly in the ticketing system.
• Work closely with Accounting Department to ensure all ticket sales reports are accurate and being tracked properly.
• Collaborate with Strategy and Analytics to ensure accuracy of reports and ticket data information.
• Help serve as a point person for various back-end ticket operation/setup issues and help find solutions
• Help ensure tickets are being properly processed, from point of sale to delivery/printing.
• Continuously work to look for ways to help improve back-end operations as it related to ticket operations, sales, and reporting processes.
• Exercise independent thought and judgement when dealing with user requests and resolution of issues.
• Perform system tests, analysis, and configuration checks to help ensure ticket system remains in excellent working order.
• Serve as point person for various 3rd party integrations within ProVenue.
• Additional duties as assigned.
  
  

Qualifications

• Minimum of 5 years of experience in sports ticket operations
• Proficiency with ProVenue ticketing system (Tickets.com)
• Strong skillset in Excel for reporting-based needs.
• Strong attention to detail, excellent interpersonal skills
• Ability to work independently and as part of a high functioning team
• Excellent customer service and communication skills.
• Analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Ability to work evenings, weekends, and summer holidays as needed.
  
  

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

The anticipated salary for this role is $60,000-$65,000 annually depending on experience, plus bonus opportunity.

The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.

The Baltimore Orioles provide generous benefits, including paid vacation, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.

This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.

Posted: 11/25/2025