What are the responsibilities and job description for the IT Operations Lead position at Ticket Nation Corp?
IT Operations Lead
Location: Rosedale, MD
Employment Type: Full-Time
About Us
We’re a fast-moving ticket brokerage specializing in live events, sports, concerts, and
premium experiences. Our business depends on reliable systems, rapid data flow, and
the ability to adapt to the constantly changing ticket industry. We’re looking for an IT
Operations Lead who can own our operational infrastructure, keep our systems
running smoothly, and help scale our technology as we grow.
What You’ll Do
- Lead day-to-day IT operations, ensuring the uptime, performance, and security of internal systems, tools, and integrations.
- Troubleshoot and resolve system issues, external account management, API failures, automation errors, and data discrepancies across platforms.
- Oversee network, hardware, cloud services, and internal application configurations.
- Maintain and improve IT documentation, including SOPs, monitoring dashboards, and escalation processes.
- Lead IT security practices, access controls, MFA, compliance, and backup strategies.
- Drive continuous optimization through automation, scripting, and process improvement.
- Oversee ticketing account renewal process through scheduling and delegation.
- Maintain GSM Modem to ensure uptime, performance, and integration stability.
What We’re Looking For
- 2–4 years of experience in IT operations, systems administration, or technical support, ideally in ecommerce, live events, or a high-transaction environment.
- Entry level understanding of APIs, marketplace platforms, data flows, and system integrations.
- Exceptional problem-solving skills and the ability to troubleshoot across multiple systems.
- A proactive mindset—able to anticipate issues before they impact operations.
- Ability to lead small teams, manage vendors, and coordinate cross-functional initiatives.
- Strong communication and documentation skills.
Nice to Have
- Experience in the ticket brokerage or live events industry.
- Familiarity with ticketing tools such as SkyBox and Automatiq.
- Experience optimizing workflows through automation or internal tools.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Paid time off
Education:
- Bachelor's (Preferred)
Ability to Commute:
- Rosedale, MD 21237 (Required)
Work Location: In person
Salary : $60,000 - $80,000