Overview

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditors rights law firm headquartered in Massachusetts whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices and over 900 employees across the country. Zwicker represents original lenders and provides a wide range of services in the areas of bankruptcy, commercial collections, consumer collections, and litigation.

Zwicker is seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our Zwicker team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

As Zwicker continues to grow, we are seeking reliable, dynamic, driven individuals, preferably with experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Andover, MA office. If you don't have experience, but feel you would thrive in a fast-paced call center environment, and possess a willingness to learn with a winning attitude, we would love to hear from you

Zwicker & Associates is seeking a Collections Support Representative. Collections support is responsible for performing administrative duties on a daily basis, entering incoming communication (e-mail, fax, etc.), preparing a variety of letters, recording and verifying phone pays, and assisting Collection Managers as needed. The ideal candidate will have prior experience in a similar role and in a fast-paced environment/call center.

Responsibilities

• Answering inbound phone calls from debtors
• Setting up payment arrangements with debtors, verifying banking information
• Administrative duties supporting our front-line collectors
• Locating, researching and properly documenting consumer’s assets in such a way to prepare consumers account for post judgment remedies (maintaining confidentiality at all times)
• Adhering to all Firm policies and client guidelines / work standards
• All other duties as assigned

Qualifications

• Call center experience a plus
• Excellent administrative and phone skills
• Basic computer skills
• Above average interpersonal, oral, and written communication skills
• Ability to work in a fast paced environment

Physical Qualifications

• Be able to lift 5 lbs. or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
• Be able to operate a computer, phone and/or equivalent devices
• Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.

No Phone Calls, No Agencies, EOE, Drug free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/

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