15 Customer Success Manager - South Jobs in Raleigh, NC
Zscaler is Hiring a Customer Success Manager - South Near Raleigh, NC
Job Description:
Position:Customer Success Manager
Mandatory: Cyber Security and/or Network Security Experience
The Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.
Responsibilities/What You’ll Do
- Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler
- Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently
- Through monthly and quarterly interaction become the trusted advisor to your customers
- Work with the Customer to understand and ensure their business objectives are realized.
- Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.
- Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service
- As trusted advisor recommend ways your customer can get more value from the service.
- Ensure you are aware of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.
- Other duties as assigned
Minimum Qualifications
- 3 years experience in a customer-facing role, such as Solution Delivery, Practice Management, Customer Success Management, Technical Account Management, or Solutions Engineering.
- 2 years of fundamental knowledge of two or more of the following technologies:
- Cloud Services Architectures & Solutions
- Web-based Security, Networking, & Infrastructure Solutions
- A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
- A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.
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Job Summary
Full Time
Software & Cloud Computing
$101k-142k (estimate)
01/20/2024
07/11/2024
zscaler.com
PENFIELD, NY
1,000 - 3,000
2008
Public
MICHAEL RUIZ
$200M - $500M
Software & Cloud Computing
Related Companies
About Zscaler
Zscaler is a cloud-based information security firm that offers web security, automated threat forensics and malware protection services.
The following is the career advancement route for Customer Success Manager - South positions, which can be used as a reference in future career path planning. As a Customer Success Manager - South, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager - South. You can explore the career advancement for a Customer Success Manager - South below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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