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Relay, a Raleigh-based tech startup, is poised to revolutionize communication by empowering frontline workers. Our mission is both meaningful and ambitious. We recognize that frontline workers are the backbone of our economy, and we are committed to creating a device and cloud platform that enhances their efficiency, safety, and overall experience. Our innovative cloud solution leverages real-time communication, location data, and powerful insights, setting the new standard for frontline work. At Relay, we've pioneered an entirely new product category, comprising a robust, internet-enabled smart device and accompanying software suite. This breakthrough technology is already disrupting the B2B handheld radio industry and elevating the capabilities of frontline workers in various sectors. With proven product-market fit and a user-centric design that addresses genuine customer pain points, we are expanding our Customer Success team to support and drive our remarkable growth and hiring for a Customer Success Operations Specialist.
This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office (M-W-F), 2 days remote.
Overview:
As a Customer Success Operations Specialist at Relay, you will play a crucial role in supporting various operational functions, including customer success and support. You will be responsible for managing and iterating on systems and processes to enhance the efficiency and effectiveness of our operations function, as well as supporting content development for internal and external customers. This role requires a blend of technical expertise, problem-solving & communication skills, and a deep understanding of operational principles.
Primary Responsibilities:
Required Qualifications:
About us: company, culture & perks:
We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life).
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
Full Time
Retail
$75k-96k (estimate)
04/12/2024
07/09/2024
relayrewards.com
ANDERLECHT, REGION BRUXELLES-CAPITALE
200 - 500
2017
Private
NICOLAS MEIRE
$200M - $500M
Retail
The following is the career advancement route for Customer Success Operations Specialist positions, which can be used as a reference in future career path planning. As a Customer Success Operations Specialist, it can be promoted into senior positions as a Customer Success Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Operations Specialist. You can explore the career advancement for a Customer Success Operations Specialist below and select your interested title to get hiring information.