The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

Position is accountable for driving the global manufacturing and device service operations, strategies and tactics to meet or exceed the operating plan targets and profit objectives.

Scope

Direct reports:

Director, Supply Chain

Director, Service Operations

Director, Manufacturing

Manager, Manufacturing Engineering

Manager, Therapy Electrodes

Indirect reports:

All other personnel in Operations

Duties and responsibilities

• Manage operations of ZOLL’s CMS division Pittsburgh-based manufacturing and device service organization, as well as global device service operations.
• Responsible for leading an organization of over 450 people, including direct reports in production, service operations, supply chain, manufacturing engineering and shipping & logistics.
• Maintain and further enhance lean manufacturing initiatives that ensure continuous improvement in all operations activities.
• Work in cooperation with QA/RA leadership to ensure robust quality systems and regulatory compliance.
• Ensure adherence to product quality standards and drive initiatives to improve product and process quality.
• Maintain knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the company’s operations.
• Develop and manage the Operations budget.
• Responsible for input and analysis regarding overall strategy and success of the business.
• Perform other duties as assigned by Management.

Qualifications

• Bachelor’s degree in engineering or related field required. An advanced degree in engineering or business is preferred.
• 10 or more years of progressively responsible operations experience required, with at least 5 years at a senior management level preferred.
• Experience in the manufacture of products that involve electro-mechanical assembly and test, such as instrumentation, computing hardware or medical equipment.
• Must be a hands-on manager who can demonstrate a track record of success leading operations improvement initiatives.
• Demonstrated ability to lead from the front and lead by example.
• Must have proven expertise in Six Sigma, lean manufacturing and continuous improvement. Six Sigma Black Belts are preferred.
• Must have experience managing global sourcing.
• Outstanding management and leadership skills. Must be able to demonstrate past success building and managing high performance teams.
• Excellent communication, interpersonal and problem-solving skills. Must be able to communicate effectively at all levels, including subordinates, peers on the senior leadership team, and board members.
• Ability to quickly learn new business models and adapt experiences to gain leverage.
• Excellent analytical, strategic thinking and problem-solving skills. Ability to define and employ quantitative/statistical assessment approaches.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is generally performed in a typical office environment that is usually quiet. Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision. Work will require significant computer and telephone work.

This position is based in Pittsburgh but will require approximately 20% travel domestically and internationally.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk.

Supervisory responsibility

Lead Operations function including direct and indirect supervision of department employees.

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran