14 Guest service manager Jobs in Wilmette, IL
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ZMC Hotels is Hiring a Guest service manager Near Wilmette, IL
Company Overview
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment;
extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments.
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you.
We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Responsibilities :
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Scheduling / managing the front desk team.
- Working with the other departments to create a clean transition in communications.
- Address all guest concerns and ensure follow up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications :
- Highly organized.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
Benefits / Perks :
- Medical, Dental, and Vision Insurance Options
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotels across the country
- Opportunities for bonuses each month
- DailyPay : access to your already earned wages before payday
Last updated : 2024-03-06
Job Summary
Full Time
Accommodations
$31k-46k (estimate)
03/09/2024
04/10/2024
zmchotels.com
SCOTTSDALE, AZ
25 - 50
2019
NANCY CONTURSI
<$5M
Accommodations
Related Companies
About ZMC Hotels
ZMC Hotels manages a diverse portfolio of hospitality properties that provide for personal career development and will enlarge your capacity to work in a high performing business. ZMC Hotels is now a part of the Hall Equities Group family. Hall Equities Group is a small, private family business with over fifty years of experience and diversified holdings in sixteen states, ranging from hotels to waterparks, to industrial complexes, self-storage facilities, shopping centers, and apartment buildings. The ZMC Hotels group is on a launching pad for growth through new development and acquisitions. ...This is the place to grow your career! With over forty years business experience in hospitality, ZMC Hotels currently manages thirty-four locations and over 4,000 rooms. The company is committed to finding and developing enthusiastic and dynamic leaders. It is a place where your strengths are appreciated and your potential is developed through challenging work. Our employees need to know how to shift gears, change course when needed, and find the path to success. A passion for hospitality and superior guest service are a must! Join our team! www.zmchotels.com/jobs
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The job skills required for Guest service manager include Scheduling, Customer Service, Futures, Housekeeping, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service manager positions, which can be used as a reference in future career path planning. As a Guest service manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service manager. You can explore the career advancement for a Guest service manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
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