Description

Job Summary: Under the supervision of the General Manager the Golf Customer Service Representative is responsible for the sale of pro shop items and collection of fees and registration of golfers.

Supervisory Responsibilities:

• None

Essential Duties/Responsibilities:

• Actively support the agencys risk management protocol that will effectively control and reduce accidents
• Promptly report all unsafe actions, practices or conditions to the immediate supervisor
• Obey the practical safety rules, regulations and procedures established by the Safety Committee, attend and participate in required safety trainings
• Perform other related duties as assigned, based on agency needs
• Answer telephone, record incoming calls, and take starting time reservations
• Register players and assign them their tee time, making sure all golfers check in
• Collect all money for green fees, programs, rental, and pro shop sales. Issue receipts for all transactions
• Maintain general order and cleanliness in the pro shop
• Maintain daily records and reports
• Remain courteous with patrons at all times
• Perform all job tasks within the rules and guidelines of the Park Districts safety program
• Convey information about the Wilmette Golf Course programs to the public
• Develop positive relationships with participants and patrons

• Attend staff meetings as scheduled
• Work collaboratively with other staff as needed

Required Skills/Abilities (Technology, Mathematical, Language):

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Knowledge of golf terms, rules, and equipment required
• Golf experience preferred
• Understand the fundamentals of the golf
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to take initiative and use good judgement in responding to situations that arise
• Ability to take direction and adapt to the work environment

Education and/or Experience:

• Must be 16 years of age or older

Physical Requirements/Work Environment:

• Must be able to sit or stand for long periods of time, stoop, bend and kneel
• May spend time indoors, in a controlled environment and outdoors in an uncontrolled environment
• Must be able to lift up to 50 pounds
• Exposure to cleaning and disinfecting supplies

Required Certificates/Licenses/Registrations:

• None

Qualifications