The Collections Agent is responsible for the completion of non-pay reminder activities and weekly reporting by via written and phone communications.

Essential functions of the position may include, but are not limited to, the following:

• Receiving payment and posting to customer accounts

• Contacting customers and advising of potential service disconnection.

• Execute automated dialer reminders
• Keeping detailed and accurate records of collection and status of accounts.
• Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
• Monitor aged balanced reports and manage collections of unreturned equipment.
• Assessing customer needs to determine appropriate payment arrangements within company guidelines.
• Partnering with other departments to resolve billing or service disputes.
• Perform other related duties and tasks as assigned or as become evident.