The Technical Operations Director is responsible for providing the leadership, direction, and tactical execution of field installation and service and overall operation of field services for a company with about 50,000 customers. The responsibilities of this position encompass managing and directing the activities of the technical staff to ensure the highest level of system performance, quality of work and customer and employee satisfaction. Esse...
The Technical Operations Director is responsible for providing the leadership, direction, and tactical execution of field installation and service and overall operation of field services for a company with about 50,000 customers. The responsibilities of this position encompass managing and directing the activities of the technical staff to ensure the highest level of system performance, quality of work and customer and employee satisfaction. Esse...
Zito Media currently has an opening for a Customer Loyalty Specialist in the Coudersport call. center to serve as a primary customer point of contact for retaining customers, sales, activation. and support of Zito Media's Video, High Speed Internet, and Voice Services. This is a full-time. hourly position which includes a bonus potential, complimentary internet services (within. service area), and a benefit package including medical, vision, dent...
Zito is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment. this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a pos...
Manage the day-to-day operations of the residential customer service departments. Must be able to work across multiple organizations to bring issues to resolution and communicate effectively. Essential functions. Improves customer service quality results in the field or in the call center by studying, evaluating, and re-designing processes, identifying opportunities to improve service and quality metrics and managing the implementation of changes...
Zito Media has a full-time opening for an experienced cable system Maintenance Technician I to perform routine and preventative maintenance on CATV feeder/distribution and trunk systems in order to maintain system performance standards. Maintenance and repair of cable system, up to the headend. This position also supports the Service Technicians on a regular basis. Job Responsibilities. Identify faults within the subscriber drop, feeder/distribut...
Zito is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment. this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a pos...
Zito Media currently has an opening for a Dispatcher in the Coudersport office to serve as the primary contact for all Field Technicians for Service, Installation and Outage Repair work performed on a daily basis. Responsible to ensure completion and resolution of all work orders in company database on a daily basis. The successful candidate will provide phone updates with field personnel. monitor, declare, report, and clear all outages, service ...
Zito Media currently has an opening for a Tier II Representative in the Coudersport office to respond to customer calls, electronic communications, and/or other telephone line reports related to Zito Media products and services. Job Responsibilities. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble. Coordinate with various departments to restore or repair customer service. May n...
Zito Media currently has an opening for a Tier II Representative in the Coudersport office to respond to customer calls, electronic communications, and/or other telephone line reports related to Zito Media products and services. Job Responsibilities. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble. Coordinate with various departments to restore or repair customer service. May n...
