What does a Client Service Representative do?

Our Client Care Representatives are the backbone of what we do every day at ZipBonds. In this fast-paced role where rarely two days are the same, you will serve a crucial role in supporting our team, clients, and partners. Expect to be challenged by the unique opportunities you will be presented with each day. You will work with clients and partners across the country, helping them place and manage a variety of surety bonds.

What will you be responsible for?

• Client relationship management: As often the first point of contact for new clients and partners, you will be expected to build and maintain strong, long-term relationships with clients. You will work to understand their specific surety needs and providing tailored solutions as a trusted advisor.
• Product knowledge: Develop a deep understanding of our surety bond products and services, staying up to date with industry trends, regulations, and market dynamics. Be able to explain complex concepts to clients in a clear and concise manner.
• Proposal and contract development: Prepare and present surety bond proposals, quotes, and contracts to clients. Work closely with both our internal and appointed carrier underwriting teams to ensure accurate and timely delivery of documents.
• Documentation management: Maintain accurate records of bond applications, approvals, denials, and renewals. Ensure all documentation complies with regulatory requirements.
• Coordination: Liaise with internal departments and external parties to facilitate the completion of bond transactions and resolve any issues that may arise.
• Compliance: Ensure that all sales activities and documentation adhere to industry regulations and company policies.
• Client relationships: Learn to utilize the company CRM while keeping detailed client notes for future discussions and keeping updated policy and client information as needed.

What are we looking for?

• Customer service rockstars only. We love working as a team and serving our clients and partners. Only those with a great attitude and excellent communication skills should apply.
• We need you to be licensed. Surety is a regulated industry and this role you will need a current property and casualty insurance license or the ability to obtain one within 30 days.
• No babysitting. Yes, we set high standards for our team, but we don’t micromanage. We also trust and empower everyone to do their best work. We expect our team to be able to work both independently and as part of a team.
• Excel under pressure. Truth is some days get a little crazy and in this role, we need someone who can stay on target. The best candidates will have exceptional organizational and time management abilities.
• Basic computer skills. Yes, we pride ourselves on creating technology solutions that make our workflows the best in the industry, but in this role we simply need basic understanding of using CRM software and Microsoft Office knowledge.
• No degree required. Do we prefer a Associates or Bachelors degree for this role? The answer is maybe. While we find those with a degree often learn skills valuable for this role, we don’t rule out those without a degree. Sometimes the school of hard knocks and or relevant customer service experience are exactly what we are looking for.

What’s in it for you?

• Great pay. We offer a competitive salary and bonus structure. Average base compensation for this role ranges between $38,000 - $44,000 and is based on relevant experience and qualifications. We also provide bonus opportunities of up to an additional $1,000 per month.
• Great benefits. We may be a small company, but we offer a comprehensive benefits package, that is on par with much larger companies. Our benefits package includes company paid health, vision, life, and disability insurance, matching 401k, up to 15 days of PTO, as well as other company sponsored options.
• Flexible schedule. We get it, life happens. That’s why we offer a flexible hybrid work from home option after an initial training period.
• Casual workplace. Enjoy a fun, relaxed office environment where our business casual dress code leans more casual than business. You should also expect a fun, outgoing team that celebrates our accomplishments and enjoys team outings.
• Opportunities. We may be small at the moment, but we have BIG goals. Our supportive management team is committed to your success and advancement.

Who is ZipBonds?

ZipBonds is a fast growing, customer-centric digital surety bond broker and technology platform. Founded in 2021 and based in West Des Moines, Iowa, ZipBonds has quickly grown from a small niche shop into a leading provider of surety bonds for both direct clients and insurance agents nationwide. We have streamlined the way businesses and professionals obtain surety bonds, making the process fast, efficient, and significantly less complex than other providers.

At ZipBonds you’ll find it’s our culture that sets us apart. What started as a half-joking remark in the early days of our parent company has built the foundation for our core values or “pillars” as we refer to them. By remembering the small details that often get overlooked, we can provide a level of quality that is noticeably better than the competition.

Be Nice: Be someone your grandmother would be proud of! We always put our clients first. It’s non-negotiable.

Always Tell the Truth: Be honest no matter what. We put in the work and don’t take shortcuts, serving our clients to the best of our abilities while always being honest, even when it’s not easy.

Always Be Available: We never forget who we work for. That’s why we are available! Regardless, if it’s over the phone, online, email, or text, we provide a solution to be there for our clients.

Genuinely Care: We’re 100% here for our clients so they can have peace of mind.

ZipBonds is the perfect mix of larger company ambitions with a small tech startup vibe. We strive in a culture of learning, inclusion, purpose, and professional growth. As a company we encourage discussion, leadership, and continued education, while expecting commitment, hard work, and a positive attitude.

How to Apply:

Are you ready to begin a new, rewarding career? If so, we invite you to apply for the Inbound Sales Representative role! Please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate via the link below.

ZipBonds is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Job Type: Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Happy hour
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• West Des Moines, IA 50266 (Preferred)

Ability to Relocate:

• West Des Moines, IA 50266: Relocate before starting work (Required)

Work Location: In person