Summary:

Yorktown Systems Group is seeking a highly qualified Business Process Engineer (Re-engineering Analyst) to provide professional services and support to the Veteran Health Administration (VHA) Integrated Healthcare Transformation (IHT) with direct support to the Product Effectiveness (PE) Professional Health Business Services. The Veterans Health Administration is America's largest integrated health care system, supported by approximately 300,000 employees providing care at 1,250 health care facilities, including 172 medical centers and 1,069 outpatient sites of care of varying complexity across the continuum, serving 9 million enrolled Veterans each year. VHA facilities are located in all 50 states, Puerto Rico, the U.S Virgin Islands, the Philippines, Guam and American Samoa and serve a diverse population of Veterans.

Specific duties may include, but are not limited to:

• Performs management and support of the analysis, design, development, and implementation of diverse, enterprise-wide healthcare processes and application systems.
• Tasks may include the design study process; conducting studies in support of system redesign and business process reengineering, improvement, and management; developing implementation plans; and supporting the process of implementing and sustaining improvements.
• Coordination and transition of care from primary to specialty care.
• Consult/referral order management and appointment scheduling.
• Coordinate prerequisite/ancillary appointment requirements for specialty care (labs and imaging/radiology).
• Track performance measures, key performance indicators and benchmarks distinguishing same-day access from other appropriate follow up care intervals based on medical necessity.
• Will work with various departments to extract and process map all supporting business, clinical and administrative processes, analyze the findings, understand operational relationships, and reconfigure the processes to develop an enhanced operating model.
• Prepare reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.
• Identify opportunities for process improvements, recommend system/business/clinical/ administrative modifications, and develop action plans.
• Create appropriate documentation that allows stakeholders to understand the detailed steps of operational processes and flow of data.

Required Qualifications:

• BA/BS Degree.
• Minimum of 6 years of experience demonstrating increasing professional responsibilities working on projects within a healthcare clinical or operational environment with a specific focus on business process modeling, analysis, and visualization.
• Must have a strong background in the analysis and design of healthcare clinical, business, and administrative process modeling, data and informatics, and related activities focused on enhancing access to care, quality outcomes and patient experience.
• Must have expertise in collaborating with business owners, analysts, programmers, engineers, and clinical and administrative end-users to identify the baseline (as-is) and future state (to-be) of technology and process improvement initiatives; special focus and experience in access to care, patient experience and quality outcomes, including supporting clinical/business/administrative processes and corresponding data.
• Must have experience in decomposing clinical/business/administrative processes into specific activities that can be measured, modeled, and improved.
• Must be experienced and comfortable with interviewing project stakeholders from all levels of an organization to understand strategic business, administrative and clinical operations needs and requirements, as well as how the supporting systems operate and interact.
• Must have experience implementing process improvements in a clinical and non-clinical setting utilizing proven concepts such as lean change management, communication management to positively impact end user adoption.

Desired Qualifications:

• Experience with health system/healthcare processes preferred.

Clearance: Must possess a favorable NACI Background check and able to obtain a Secret security clearance.

Location: Washington, DC

Travel: Some travel may be required