ServiceNow Business Process Engineer (must live in the mid-Atlantic region)

Experience:

• Partner with the ITSM Service Operations Teams and business entities
• Responsible for bridging the gap between business needs and technology solutions, ensuring that ServiceNow applications and business process align
• Gather/create data and/or process visualizations to more deeply understand key issues
• advanced knowledge of ITIL Incident, Problem, Change, Configuration, and Request Managment processes
• Deep understanding of the ServiceNow platform including ITSM, ITOM, PPM, and other related modules
• Agile Methodologies
• 5 years of experience with large scale ITSM systems in an enterprise environment
• 3 years working with the ServiceNow platform

Education:

• Masters or Bachelors degree
• IT certified - ServiceNow Administrator and other related certifications
• US Citizen or Green Card holder required

Contact:

Jack Kowalik

jack@roundtablehit.com