Task Description: As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders. Primary Job Duties:
• Requirement Gathering/User Story Creation – 50%
• Solution Design – 20%
• System Testing – 20% • Troubleshooting – 10% Required skills/Level of Experience:
Career level with a complete understanding and wide application of technical principles, theories, and concepts. Working under only general direction, provides technical solutions to a wide range of difficult problems. Independently determines and develops approach to solutions. Minimum 5 years’ experience bachelor’s degree or equivalent (Associate degree 2 years’ experience; 6 years’ experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience working with ServiceNow HRSD for Federal customers, 1 years; or experience working with ServiceNow (any module) for Federal customers, 2 years.
• Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3 years.
• Excellent customer relationship management skills including effective oral and written communications, 3 years.
• Experience working in agile teams, 2 years.
• Experience in client-facing roles, 2 years. Preferred skills:
• ServiceNow Certified HR Implementation Specialists.
• Agile certification, preferably with SAFe.
• Experience with enterprise design thinking, 2 years. PLEASE NOTE: All candidates require a Department of Homeland Security Clearance to work on this program. OTHER SKILL/REQUIREMENT
Required skills: Microsoft Excel X
Microsoft Word X
Excellent verbal and written communication skills X