Desktop Support SpecialistIn-House Desktop Support Specialist for a Nursing HomeWe are seeking a highly skilled and motivated In-House Desktop Support Specialist to join our Managed Service Provider (MSP) team and serve as the single point of contact for technical support at a nursing home. The successful candidate will be responsible for providing maintenance, troubleshooting, and support for a wide range of devices and systems, including printers, fax machines, desktops, laptops, Android/iOS devices, surveillance cameras, and network connectivity issues. Additionally, this role will involve managing authorized user access, assisting with onboarding new users, and resolving email-related problems.Responsibilities:Printers/Fax Maintenance and Support:

• Perform regular maintenance on printers and fax machines.

• Troubleshoot and resolve connectivity issues.
• Possess knowledge of router configuration and basic networking concepts.
• Assist in setting up VPN, WiFi, and router configurations.

• Monitor and troubleshoot surveillance camera systems.
• Ensure the proper functioning of camera equipment.

• Manage user access rights and permissions.
• Assist in creating and modifying user accounts.
• Resolve access-related issues and inquiries.
• Computer and Peripherals Hardware and Software Support:

• Troubleshoot and resolve issues with computer components.
• Assist in software installation and configuration.

• Set up and configure new desktops, laptops, and peripherals.
• Install and configure software applications.
• Ensure proper functionality of desktop systems.

• Assist in setting up and configuring Android and iOS devices.
• Troubleshoot and resolve issues with mobile devices.

• Identify and resolve email-related problems.
• Assist users with email setup and configuration.
• Coordinate with email service providers for more complex issues.

• Associate's degree in an IT-related field or equivalent work experience.
• At least 3 years of hands-on experience in desktop support and IT troubleshooting.
• Proficiency in hardware and software support for desktops, laptops, and peripherals.
• Sound knowledge of basic networking concepts, including VPN, WiFi, and routers.
• Solid experience with Active Directory and ticketing systems.
• Ability to work independently and collaboratively in a team environment.
• Self-motivated with strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing priorities and handle multiple tasks effectively.

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)