5 onsite support technician Jobs in brooklyn, ny
ASM Global is Hiring an IT Customer Support Technician Near Brooklyn, NY
Department: Information Technology
Reports To: Manager, Information Technology
FLSA Status: Non-Exempt / Part-Time Hourly
Union Code: Non-Union
Minimum Pay Rate: $30.00/hour
Maximum Pay Rate: $30.00/hour
SUMMARY:
As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
The IT Customer Support Technician is responsible for event day preparation and operation of the Barclays Center Information Technology functions such as: Internet connectivity, network equipment, computer software, security, and hardware. The incumbent will work on a team that serves as the arena's first point of contact for events and will be required to expedite requests and issues as applicable.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
- Handles physical tasks involving placement and setup of network equipment.
- Makes custom-length CAT5e/6 network cables in-the-field using, RJ45 connectors, crimping tools and cable testers.
- Coordinates with members on internal IT teams to activate Ethernet jacks on required VLAN's through patch panels and respective network switches.
- Troubleshoots IP Phones and IPTV issues; maintains record of activated wall jacks, network switch ports.
- Extends CAT5e/6 Ethernet cable and secure with gaffers tape according to specific venue requirements/floor plan instructions as directed.
- Provide on-site event support at Barclays Center to internal and external clients, staff, and tenants
- Follows detailed instructions and work independently as necessary; meets all setup timelines/deadlines
- Coordinate large desktop moves/deployments, application upgrades and new office setups.
- Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media. Assess the situation, address next steps, execute action plan, and review after 24hrs ensure issue has been resolved.
- Provide excellent customer service via telephone and in person Participate with the day to day Help Desk activities.
- High School Diploma or its equivalency (BA/BS Degree Preferred) in Information Technology or Computer Science
- A minimum of 2-4 years of related work experience
- Experience supporting TCP/IP data networks and network infrastructure.
- Experience supporting Microsoft XP/Vista/7 and Mac OS.
- Experience in a customer service environment. Event experience strongly preferred.
- Knowledge of good customer support practice and procedures.
- Communicate clearly and professionally with all clients.
- Punctual and professionally attired in accordance with event schedule or directives.
- Good network troubleshooting skills
- Good understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc.
- Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service.
- Ability to successfully connect computer to network (Wi-Fi & wired).
- Ability to lift at least 50 lbs. in the course of equipment move and setup.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required
- A / Network and/or CCNA certification is a plus.
Job Summary
Full Time
$64k-86k (estimate)
05/29/2024
06/15/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
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About ASM Global
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish ...
ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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The following is the career advancement route for IT Customer Support Technician positions, which can be used as a reference in future career path planning. As an IT Customer Support Technician, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Customer Support Technician. You can explore the career advancement for an IT Customer Support Technician below and select your interested title to get hiring information.
