As the Senior Director of Product Management & Delivery, you’ll spearhead the strategy and implementation of our product/platform. Collaborating closely with business partners, customers, and the engineering team, you’ll shape the vision for our Cloud-based back-office services platform, overseeing the entire product life cycle from inception to deployment. Leading and mentoring a team of business analysts, program & project managers, your role will be pivotal in aligning various teams to execute product strategies and drive transformative growth. Experience in a healthcare setting and medical accounting/billing is highly preferred, but not required. 

Responsibilities:

• Oversee the development of a comprehensive product/platform vision and long-term roadmap for a healthcare accounting SaaS platform in collaboration with the Engineering and Business teams.

• This role oversees a team including Business Analyst(s), Product Manager(s), Program Manager(s), and Project Manager(s).

• Collaborate with Engineering to conduct ROI analysis, driving further investment in the SaaS platform to reduce operational costs while enhancing application performance, security, and user experience.

• Stay abreast of industry competition and trends to identify opportunities for differentiation.

• Act as a vital member of the Product Management leadership team, contributing insights to the overall product roadmap.

• Lead cross-functional alignment among product, sales, engineering, compliance, legal, partnerships, and finance, guiding planning and execution across the entire product life cycle.

• Serve as the primary liaison for other departments, providing updates on project status or relevant project information related to the product.

• Collaborate with internal groups to ensure necessary features and modifications are incorporated in appropriate releases to support cross-product functionalities.

• Work closely with Product Engineering to enhance products, quality, and operational processes.

• Develop workforce plans, including staffing strategies that attract and retain top-tier talent.

• Partner with Senior Leadership and peers to establish organizational strategy and execution plans.

The Ideal Candidate Should Have:

• A BS/MS Degree or equivalent experience

• 7 years of relevant product management and team leadership experience, preferably in SaaS technology products and services

• 5 years of experience in Agile methodologies and continuous delivery models for SaaS product offerings, demonstrating proven methodologies and best practices

• Experience with the following is highly preferable but not required: 

  • Medical billing, medical accounting and healthcare billing 

  • Cash flow

  • Medicare and Medicaid; private insurance; private pay

  • SaaS

  • LTCF/SNF Long term care facilities and Skilled Nursing Facilities

  • Accounts Payable and Accounts Receivable 

  • Government reporting requirements for healthcare institutions

  • Cash flow

  • Financial reporting

• Experience in engaging and influencing senior leaders and stakeholders, driving progress, recognition, and change

• Proficiency in Project Management and workflow management software

• Strong leadership, coaching, communication, and presentation skills, with the ability to engage with all levels of the organization

• A well-rounded technical and business knowledge, coupled with excellent planning and interpersonal abilities

• Capability to collaborate effectively with remote and international teams

• Occasional travel to client sites and sales calls may be required.