Job No: 496459
Work Type: Staff Full-time
Department: Vice Provost for Undergrad Education
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Student Services
Position Summary:
The Director of Student Success will develop strategies to create student success plans for YU students. The Director administers and supports the Starfish platform and case management of students at risk. The director is responsible for rolling out the use of Starfish by YU's students, faculty and staff. The director also provides on-going maintenance, administration, end-user support, training and orientations, and coordinates across the college to ensure the effective use of available tools. The director's work supports YU's ongoing efforts to improve student retention and completion rates, and to improve exceptional support for all those using the Starfish platform.
Position Responsibilities:

• Administers and manages the daily operations of YU's student success technology platform (currently Starfish by Hobsons), including routine support and troubleshooting for students, faculty, and staff; management of user roles and privileges; platform configuration and workflow customization; system status monitoring; and data reporting
• Follows up with students in need of support and guidance, helping them access the most appropriate support available
• Supports student success platform efforts, and subsequent system upgrades, by participating on planning and implementation teams or committees as needed
• Works closely with YU's support teams to provide cross-functional support and training
• Works closely with Hobsons to resolve technical issues, to monitor and test application functionality, and to plan for platform updates and the release of new features
• Collaborates with YU administrators and departments such as Information Technology, Academic Advising, Student Life, Institutional Research, and others, to monitor platform use and to coordinate communications about system status, user needs, and data reporting
• Develops and conducts interactive in-person and/or online training for new students, faculty, and staff on the use of student success software (e.g. Starfish) relevant to their position and needs
• Supports the Office of Student Affairs with other related duties as assigned

Experience & Education Background:

• Master's degree in counseling, education, or related field and 7 or more years of experience in higher education with a focus on student success (preferred), or equivalent experience

Skills & Competencies:

• Fosters encourages and facilitates open communication and an atmosphere of open expression and communication
• Gains cooperation by explicitly addressing others interests and concerns
• Continually searches for ways to increase satisfaction of faculty, students, staff and other constituents
• Actions are consistent with University strategic and operational objectives and standards
• Supports fair treatment and equal opportunity for all and enforces that policy within his/her sphere of influence
• Career planning, assessment, and job search expertise
• Excellent communication, presentation, and writing skills
• Leadership, hiring, training, and budget experience
• Ability to deal with a university population at all levels

About Us:
Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations - Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
Application Instructions:
To apply, visit https://careers.pageuppeople.com/876/cw/en-us/job/496459/director-of-student-success
jeid-2af0175b501c6a44a8f7501b3916144a