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Customer Service Representative (1st Shift)
Yarde Metals, Inc. Southington, CT
$43k-54k (estimate)
Full Time | Durable Manufacturing 3 Weeks Ago
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Yarde Metals, Inc. is Hiring a Customer Service Representative (1st Shift) Near Southington, CT

Position: Customer Service Representative (1st Shift)
Location: 45 Newell Street
Southington, CT
Job Id: 2024.04.30-03 # of Openings: 1
Customer Service Representative
1st Shift (Mon- Fri 8:00am - 5:00pm)
Southington, CT
Internal Application Deadline May 7, 2024
Yarde Metals is looking to hire a customer service representative to join our office team in Southington, CT! A customer service representative is responsible for improving customer satisfaction and providing a positive customer experience while resolving inquiries quickly and effectively.
Responsibilities
  • Interact with a large internal and external customer base by responding to in-process and shipped orders.
  • Understand the lifecycle of an order and workflow processes to effectively research and problem solve.
  • Investigate the status of orders using the ERP system, referring to reports, and collaborating with departments.
  • Ensure appropriate action is taken to resolve inquiries.
  • Coordinate special shipping requests and returns.
  • Conduct root-cause analysis and implement corrective action within scope of job.
  • Monitor and provide ongoing updates to internal and external customers.
  • Coordinate special shipping requests and returns.
  • Perform the duties of shipping, receiving and inventory processing as needed.
  • Complete necessary forms, paperwork, and records.
  • Complete additional duties, tasks, and projects as instructed by manager.
Requirements
  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Ability to build positive business relationships with internal and external customers
  • Knowledgeable of company operations, work processes, products, and services
  • Resourceful, analytical, and ability to problem solve
  • Organized and detail-oriented
  • High level of initiative and works independently
  • Capable of performing basic mathematical functions
  • Experience using Outlook and Microsoft applications
  • Experience using MetalTraq ERP a plus!
  • Track record of excellent work performance with company
Benefits
  • Competitive wages and bonuses
  • Two bonus programs
  • The BEST medical insurance coverage!
  • Our Anthem plan with low co-pays, deductibles, and weekly contributions!
  • Dental and vision insurance
  • Employer-paid life insurance and disability insurances
  • Flexible Spending and Health Saving Accounts
  • 401(k) Plan with 100% employer matching contribution
  • Career growth opportunities with a great company!
Amenities!
  • Free coffee
  • Full onsite gym and locker rooms
  • Billiard room
  • Basketball court
  • Outdoor patio and eating area
  • Onsite eatery and food service by Chef John
Yarde Metals is an Equal Opportunity Employer
Minority/Female/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
EEO IS THE LAW
EXPORT CONTROL COMPLIANCE & ITAR
Yarde Metals, Inc. works with technologies and materials subject to U.S. Government Export Control Laws and regulations. Upon hire, individuals must be available for work and in compliance with ITAR 22 CFR 120-130. Yarde Metals, Inc. reserves the right to inquire further on any matter bearing on the company's export compliance obligations.
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Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$43k-54k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

05/30/2024

WEBSITE

yarde.com

HEADQUARTERS

EAST HANOVER, NJ

SIZE

500 - 1,000

FOUNDED

1976

TYPE

Private

CEO

BRYAN DOHERTY

REVENUE

$200M - $500M

INDUSTRY

Durable Manufacturing

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