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Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? Aposition at Xcel Energy could be just what you’re looking for.
Position Summary
The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.
Essential Responsibilities
Minimum Requirements
Preferred Requirements
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
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Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
Deadline to Apply: 04/22/24
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Full Time
Utilities
$35k-44k (estimate)
04/17/2024
04/30/2024
xcelenergy.com
GRAND FORKS, ND
7,500 - 15,000
1909
DOUG FOY
$10B - $50B
Utilities