Job Overview:
XAL, a global leader in the architectural lighting industry, is searching for a Customer Service Representative based in Connecticut. This position, reporting to the Customer Service Manager, will have the opportunity to collaborate with a young dynamic team at XAL's state of the art U.S factory and showroom in Oxford. XAL offers an exciting fast paced environment in an expanding company with opportunity to grow. Furthermore, you can expect to take advantage of a comprehensive benefit package.

Duties:

• Process quotes and purchase orders in a timely manner
• Work directly with our regional sales manager and sales agency (within the assigned territory)
• Convey updates for quotes and orders to our stakeholders
• Ensure customer support and coordinate post-sales related topics in collaboration with our technical support team
• Provide feedback to the department head regarding service-related issues or customer concerns
• Contribute to customer satisfaction via effective communication internally and externally

Requirements:

• Excellent written & verbal communication skills
• Customer focused & teamwork oriented
• Problem solving & analytical skills
• Time management & multitasking is essential
• Minimum of one year experience in business-to-business or manufacturing customer service
• Proficiency in Microsoft suite (Outlook, Excel, Word, etc.)
• Knowledge in order processing in a manufacturing environment is a plus
• Technical knowledge is an advantage as well
• The ideal candidate will be required to pass a drug screening and background check

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person