• Duration: 5 months
• Shift Days: Monday thru Friday
• Shift Timings: 8 am - 5 pm (occasional overtime may be required)

General Description:

• Supports CET Customer Service team.
• Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
• Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
• Maintains records of customer profiles and prepares status reports.
• Position acts as a liaison between customer and business.
• Identify and act on supply issues to minimize impact to the customer.
• Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience:

• Strong attention to detail, experienced at building relationships and working across many different areas.
• Able to effectively manage multiple activities in a fast-paced environment.
• Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
• Ability to negotiate and resolve issues across multiple functions.
• Demonstrates strong excel skills.
• Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

Education:

• HS diploma or GED.
• Two-year degree preferred.

Desired Skills/Experience:

• PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system,

Preference will be given to candidates with:

• 1 year customer service experience and outstanding Microsoft Excel skills.

Job Type: Contract

Pay: $21.44 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• List a time when you are available for a brief call to discuss this further with our recruiter.

Experience:

• Customer service: 1 year (Required)
• MS Excel: 1 year (Preferred)

Work Location: In person