Aufgaben About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
Benefits
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs- Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $12k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
• It's all about balance - Our hybrid work environment encourages employees to utilize the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide

Job Overview:
The purpose of this job is to identify and resolve title exceptions brought forth by customers, dealers, and/or business partners via phone, email, and fax. Within the MBFS Center, it is imperative to provide knowledgeable, professional communication with our customer base. This position must consistently provide high levels of customer satisfaction in an effort to provide value and build brand loyalty with the end users of all brands represented.
Responsibilities:

• Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These execptions include: state to state transfers, name changes, lease to loan conversions, title deficiency research, processing repossession titles, and the commercial title service. Customers include Dealer Relation Managers (consumer), consumer account holders, Fleet Services, Remarketing, GC Services, and dealers.(50)
• Process work items presented in ALFA, OnPoint, or Dealertrack Title Management System (TMS). Work items are made up of cases and reports for resolution of Duplicate VIN, Release Errors, Discrepancies, Responsiblity assignments from title vendor Dealertrack, and various other items. Identify trends based upon information from state tiling authroities and TMS reports.(30%)
• Hold title vendor Dealertrack accountable for errors in processing through the submission of Field Issue Tracking (FIT)items. Build relationships with business partners at Dealertrack within the different business units of Release Services, Document Management, Client Services, and Title Services.(10%)
• Processing of incoming and outgoing mail items, including titles, title applications, power of attorney, and other title related documents. Prepare daily package sent to vendor Dealertrack. (10%)

Qualifikationen Qualifications:
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 1 year of overall work experience. Preferred experience includes:

• Business-General: 1 year
• Customer Service: 1 year

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred
Additional Knowledge:

• Minimum 1 year of Titles Deficiency experience required.

Skills:

• Analytical skills
  • Ability to Collect data and establish facts and identify trends and variances
• PC skills
  • Corporate Mainframe
  • Microsoft Office
• Problem Solving Skills

Additional Skills:

• Attention to detail; strong multi-tasking skills; oral and written communication skills
• De-escalation skills via phone

Recommended Prerequisites:
DMV Agent; Tag Agency or Service Representative; Consumer and/or Commercial Title Representative; or Title Lobbyist within captive lender or banking institution
Posting Statement
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements
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