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Nature of Work

The Operations Staff Manager (OSM) manages the Operational Services Division (OSD) of the office of the Chief Medical Examiner (OCME) which is comprised of up to 60 subordinate positions overall, including direct supervision of 4 separate section supervisors. Under the direction of the Chief Administrator or the Chief Medical Examiner, the OSM manages the Operational Services Division of the OCME through the direct management of the Autopsy & Decedent Services Section (ADSS) supervisor, Investigative Services Section (ISS) supervisor, Forensic Toxicology Services Section (FTSS) supervisor, and the Maintenance & Custodial Section (MCS) staff members. The OSM position must maintain a detailed understanding of all these essential functions to maintain the ability to perform any or all of them in case of absence of the primary staff member assigned and to maintain a common operational picture of where each function nests within the overall function of the OCME. The OSM position utilizes this detailed understanding to develop policies, procedures, protocols, improvement, and prioritization that best serves the overall accomplishment of the OCME mission.

The work and tasks performed by the OSD includes professional, administrative, technical, and clerical services in direct support of the physicians in the areas of autopsy; investigations; forensic toxicology; and equipment maintenance and repair.

In addition, the OSM serves as the backup for the Chief Administrator in his or her absence.

The OSM is directly responsible for:

• Planning and approving daily workflow assignments
• Developing and refinement of processes, policies, and procedures; ensuring that all tasks are performed in compliance with all applicable rules, regulations, law and statutes
• Making case by case decisions in priority or abnormal situations
• Maintaining situational awareness and the ability to perform all functions within the division

The OSM is the point of contact for the OCME to submit work-orders, service calls, emergency repairs, routine maintenance requests, and any other requests associated with the physical plant equipment utilized by the OCME.

The OSM is also responsible for addressing complaints and issues from stakeholders in the areas of medicolegal death investigations, funeral homes, County Medical Examiners, Decedent Transportation Vendors, and elements of law enforcement that are escalated to the OSM level from the staff and section supervisors.

The position resides within the OCME facility, where all staff members may be exposed to the sights, sounds, and smells associated with death.

All positions within the OCME require successful completion of a background check as a condition of employment.

Minimum Qualifications

Training: Graduation from an accredited four-year college or university with a degree in the area of assignment.

Substitution:

(1) Experience as described below may substitute for the training requirement on a year-for-year basis.

(2) For positions in the Accounting, Auditing Area of Assignment, certification or registration as a public accountant in West Virginia may be substituted for the training and two years of the required experience.

Experience: Six years of full-time or equivalent part-time paid administrative or supervisory experience in the area of assignment.

Special Requirement: A valid driver's license may be required.

Job Type: Full-time

Pay: $47,287.00 - $87,480.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person