Essential Functions:

• Manages a system for effectively handling service requests ensuring the maintenance team responds within 24 hours of the initial call.
• Generates the Entrata maintenance work order report daily to track all open work order tickets. Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs. 
• Schedules appointments with residents to respect their time and privacy.
• Leads maintenance team in diagnosis and repair in areas including HVAC, Heat Pump, Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural.
• Creates crew schedules and updates work order request systems, generating work orders throughout each day to direct service teams. Creates a 24-hour on-call schedule for the maintenance department.
• Hire, train, motivate, coach, develop, supervise, and terminate staff in order to achieve the operational goals of the property within company polices and guidelines.
• Conducts property inspections regularly, identifying all interior and exterior work to be completed, generates work orders to track completion. 
• Immediately notifies management of maintenance issues and recommends resolution.
• Keeps Property Manager up to date regarding status of all repairs and maintenance.
• Works with Property or Assistant Property Manager in scheduling the make-ready maintenance of all vacant apartments. 
• Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections. 
• Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in.
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, as well as prepare site maps.
• Schedules and executes routine preventative maintenance on all appropriate equipment.
• Organizes maintenance shop, keeping inventory of supplies and equipment according to the established OSHA standards. 
• Establishes or follows cost effective methods of ordering supplies, maximizing value for the price.
• Ensure any/all storage areas remain locked when not in use.
• Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
• Directs staff engaged in the general cleaning and up keep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress. Leads completion of outdoor grounds maintenance, including daily removal and disposal of trash. Develops plan for snow removal.
• Acts as role model for Service and Site Technicians by following all company procedures and presenting an appearance appropriate for the image of the property.
• Conducts and schedules regular morning meetings and reviews safety topics.
• Performs other duties as required.

E-VERIFY NOTICES:

E-Verify Participation (English): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/E-Verify_Participation_Poster.pdf

E-Verify Participation (Spanish): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/E-Verify_Participation_Poster_ES.pdf

Right to Work (English): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf

Right to Work (Spanish): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf