PURPOSEThe Revenue Specialist II serves as the second level escalation point for all customer billing and invoice issues. Serves as the liaison between the customer, our sales team and all other internal departments. Focuses on maintaining good rapport with customers and provides additional support to the team of Collectors. Actively monitors and resolves large past due balances, maintains accurate records and communication with the customers. ESSENTIAL DUTIES & RESPONSIBILITIES Performs collection duties associated with outstanding balances and delinquent accounts. Responds to incoming calls and e-mails in multiple systemsOversees communications, timely responses to emails and requests (internal and external)Keeps detailed notes on customer accounts to ensure continued follow up for account resolutionMeets KPI Standards as per the company proceduresHandles all special invoicing and escalated account issues and works with Sales and Operational Management to resolve Responsible for responding to customer questions and complaints regarding invoicing.Keeps up to date on Operational department changes and/or systemsAssists customers with internal system navigation: i.e. Speedship, Payment Portal Provides explanation of account charges and credits to customers, sales and management.Actively works to convert customer payment methods to electronic/autopayProcesses point of sale payments, handles confidential customer banking and credit card information and maintains PCI compliance.Communicates payment issues or past due balances with the sales team.Remedies returned, declined and fraudulent payments that occurResearches customer accounts misapplied/unpaid payments.Arranges payment plans for customers that would otherwise be sent to an outside collection’s agency and performs review of accounts up to 8 weeks delinquent.Helps facilitate the data gathering and research needed to assist legal with bankruptcies and settlements. Helps file the proof of claims and file preparation for management.Works closely with team members to create ways to bring in additional revenueMonitors suspended accounts for payment for the purpose of reactivation.Responsible for assisting Revenue Specialists I’s as needed on standard operating questions and procedures.Participates in departmental meetings to improve processes/proceduresRuns credit checks through DNBi new TL deals as well as existing customer baseTakes appropriate action with delinquent accounts and initiates calls to customers to collect payments and settle accounts. Understands the field's concepts, practices, and procedures. REQUIRED KNOWLEDGE/SKILLS/ABILITIESCustomer service.Verbal and written communication.Critical thinking.Efficient.Organization.Persuasion.Resourceful.Time management.Analytical.Basic knowledge of industry.Basic knowledge of collections. ACH autopay.QUALIFICATIONS:Bachelor’s degree in finance, accounting or equivalent preferred.Minimum of 2 years experience in Collections, Finance or Customer Service.