Title: Supply chain Project Manager

Location: Remote

Duration: Contract

Job description:

Relationships :

Manages relationships with Sales Field team members

Engages with vendor Customer Service team members

Engages with vendor and Cisco Supply Chain and Systems teams
Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements

Develops and delivers Demonstration Loans Program communications to Sales for the Americas region
Ensures high field satisfaction with program through survey follow up and proactive training
Aligns processes with colleagues in other regions
Identifies Sales Process, Tools and Training opportunities
Engages and represents Sales with cross-functional teams
Monitors regional reports to understand Demonstration Loan performance and trends
Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction

Responsibilities :

Develops and delivers Demonstration Loans Program communications to Sales for the AMERICAS region

Ensures high field satisfaction with program through survey follow up and proactive training

Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements

Aligns processes with colleagues in other regions

Identifies Sales Process, Tools and Training opportunities

Engages and represents Sales with cross-functional teams

Monitors regional reports to understand Demonstration Loan performance and trends

Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships

Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction
Technical Skills:

Excellent ENGLISH written and spoken (essential)

Strong verbal and written communication skills (essential)

Excel to intermediate level e.g. trending analysis, reports etc (essential)

Developing and redesigning business processes and presentation skills (essential)

Typically requires 5 years customer service experience, including 2 years of project management or team lead experience
Soft Skills:

Above average interpersonal and relationship skills

High levels of customer orientation and service excellence

Efficient collaborative skills with internal / external customers and cross functional teams

Ability to prioritize and capacity to work under pressure and tight deadlines

Excellence in problem solving and decision making

can do and positive attitude, proactive engagement and solutions seeking

Teamwork, ability to share, trust and gain credibility across the board

High levels of Accountability and Ownership

Open to change and work under a constant business change environment

Goals and objectives orientation
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.