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Job Summary :
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions :
149; Work with inbound and / or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
149; Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
149; Analyze and communicate lead times and customer order status.
149; Provide product support.
149; Investigate and follow up on questions / issues to resolve concerns in an accurate and timely manner.
149; Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
149; Input data into the company computer platform.
149; Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties : 149; Data Entry
149; Data Entry
Qualifications :
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience :
Customer service, sales, training or member retention preferred
Skills :
WorkSmart is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
In order to be considered for employment, applicants must have authorization to work in the United States.
Our company maintains a zero-tolerance policy for illegal drug use or possession in the workplace. Pre-employment drug screening may be conducted, and employees may be subject to random testing.
Polished phone demeanor, Phone etiquette, Diplomatic skills,
Last updated : 2024-05-12
Full Time
Business Services
$35k-44k (estimate)
04/10/2024
07/19/2024
worksmartstaffing.com
LAVONIA, GA
25 - 50
Private
$10M - $50M
Business Services
The job skills required for Customer service representative include Customer Service, Written Communication, Customer Satisfaction, Data Entry, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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