M,T,Fr 730a-5p, rotating every 4th Saturday 7a-12p

Registration Clerk

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Main Function:

• Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital Health System (WCH).
• Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen at WCH.
• Check in patients for scheduled tests and enter orders into our EMR.
• Offer assistance to customers in need to create a supportive experience.
• Assist team members with registration functions to support the team and customers.

Must Have Requirements:

• Computer and other applications, Meditech computer system and or Registration experience.
• Demonstrated effective oral communication skills including good telephone and email etiquette.
• Must be organized and able to multi-task

Preferred Attributes:

• High School Diploma or GED
• Medical Terminology or Medical Office related Experience
• Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to adapt to any circumstances with customers and remain professional.

Performance Special Requirements:

• Must be able to perform all duties of registration areas
• Ability to explain benefits of insurance including estimates in accordance to Point of Service collection policy and documentation of account
• Must have good communication skills oral, written and listening to patients
• Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
• Follows appropriate Service Standards
• Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
• Performs other duties as requested by Director or Managers of Patient Access

Customer Service

• Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
• Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
• Ability to answer patient or visitor’s questions and direct them where help is available. Escorting the visitors whenever possible.
• Promote hospital services; including Senior Partners; Health and Wellness programs
• Managing up other areas
• Understand Wooster Community Hospital core mission, vision, and values
• Follows all departmental and hospital policy and procedures located in Policy Stat