Company Overview

Wondrium is the premier entertaining and educational video subscription service that enriches your overall life experiences with approachable, comprehensive, and illuminating content. It’s a museum for your mind, an institution for your imagination, and a gallery for your personal genius. We search far and wide to bring you trusted, respected, and inspiring experts and nonfiction storytellers, who have collectively led over 6,000 hours of video courses, documentaries, and series. Your brain is going to love this place!

Summary

Under the supervision of the Director -Infrastructure & Creative Operations, the Senior Systems Engineer will be a hands-on member of the Technology Services Infrastructure group. This group is tasked with the on-going maintenance, development and functionality of the company’s network. The Senior Systems Engineer will be responsible for the ongoing enhancement, maintenance and stability of the company’s creative and video production computing environment and will be a main point of contact for business-critical systems.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Experience with Juniper products required – Design and implement network of firewalls, load balancers and other network system and services.
• Working knowledge of Cisco /Meraki switches, routers and wireless systems
• Working knowledge of Barracuda firewalls
• Strong understanding of TCP/IP, subnets, routing, firewalls, VPN, DNS (Public Private), Domain Management, HTTPS, FTP, NTP
• Working knowledge of Amazon Web Services
• Document and analyze software and hardware issues.
• Design, test and implement systems solutions.
• Research software and hardware products and prepares purchase orders.
• Provide support for business-critical systems at the highest level.
• Direct troubleshooting to isolate and diagnose common system problems; analyze system events to ensure continuous functioning.
• Recommend course of action and implements as approved by Director.
• Upgrade system software and hardware components as required to meet business needs; verifies backups. Ensure upgrades are occurring in accordance with established parameters.
• Utilize help desk to record change and problem activities for tracking purposes.
• Working knowledge of Windows 7-10
• Working knowledge of Windows Server
• Working knowledge of AD (Active Directory)
• Working knowledge of VMware
• Working knowledge of Backup Exec or similar backups
• Experience patching/maintaining systems
• Storage experience – SAN / Synology
• Maintaining both physical and virtual servers
• Manage system infrastructure including, databases, testing computer equipment, malware and other software and hardware.
• Provide technical support for both hardware and software issues that may arise.
• Monitor the system daily and respond quickly to any security breaches or usability concerns.
• Backup systems and verify that backups have been completed.
• Regularly upgrade systems as needed.
• Assist in integrating new applications and technologies into the current system.
• Research software and hardware products and prepares purchase orders.
• Installation and updates of workstation and peripheral software
• Assist with recovery from application and network outages
• Assist with ensuring workstation security compliance
• Administrative activities to include workstation naming, IP addressing and configuration management.
• Assist with data recovery from failed hard drives and corrupted files.
• Provide support for remote network access and VPN configuration for teleworkers
• Provide support for antivirus and antimalware software.
• Participate in On-Call rotation for after hours and weekend support

Work Environment

• This is an on-site position with possible remote work opportunities as approved by management. .

Physical Demands

• Must be able to lift/push/pull/carry technology equipment.
• Able to install and move equipment.
• Able to sit/stand for long periods of time.
• Able to walk/ move with a sense of urgency when needed.

Required Education and Experience

• Bachelor’s degree or equivalent work experience required.
• 6 years’ applicable experience
• Self-starter, able to multi-task
• Excellent communications skills with end users and team members
• Scripting experience is a plus.
• Experience with Apple products a plus 

Preferred Education and Experience

• N/A

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO statement

The Teaching Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.