Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Design and implement network of firewalls, load balancers and other network system and services.
• Working knowledge of Cisco/Meraki switches, routers, and wireless systems.
• Working knowledge of Barracuda firewalls.
• Strong understanding of TCP/IP, subnets, routing, firewalls, VPN, DNS (Public Private), Domain Management, HTTPS, FTP, NTP.
• Working knowledge of Amazon Web Services.
• Document and analyze software and hardware issues.
• Design, test, and implement systems solutions.
• Research software and hardware products and prepare purchase orders.
• Provide support for business-critical systems at the highest level.
• Direct troubleshooting to isolate and diagnose common system problems; analyze system events to ensure continuous functioning.
• Recommend course of action and implement as approved by Director.
• Upgrade system software and hardware components as required to meet business needs, verify backups, and ensure upgrades occur in accordance with established parameters.
• Utilize help desk to record change and problem activities for tracking purposes.
• Working knowledge of Windows 7-10, Windows Server, AD (Active Directory), VMware, and Backup Exec or similar backups.
• Experience patching/maintaining systems.
• Storage experience – SAN / Synology.
• Maintaining both physical and virtual servers.
• Manage system infrastructure including databases, testing computer equipment, malware, and other software and hardware.
• Provide technical support for both hardware and software issues that may arise.
• Monitor the system daily and respond quickly to any security breaches or usability concerns.
• Backup systems and verify that backups have been completed.
• Regularly upgrade systems as needed.
• Assist in integrating new applications and technologies into the current system.
• Research software and hardware products and prepare purchase orders.
• Installation and updates of workstation and peripheral software
• Assist with recovery from application and network outages.
• Assist with ensuring workstation security compliance.
• Administrative activities include workstation naming, IP addressing, and configuration management.
• Assist with data recovery from failed hard drives and corrupted files.

• Provide support for remote network access and VPN configuration for teleworkers.
• Provide support for antivirus and antimalware software.
• Participate in On-Call rotation for after hours and weekend support.

Competencies

• Attention to Detail - Taking responsibility for a thorough and detailed method of working.
• Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Problem Solving & Analysis - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Technical Expertise & Usage - Acquiring and applying technical and functional knowledge in a technological area of specialty.
• Our Fundamentals - Curious, Courageous, Accountable, Inclusive, Innovative, Honorable, Passionate, Respectful

Required Education/Experience/Skills

• Bachelor’s degree; or high school diploma with equivalent work experience
• 4 years’ directly applicable experience
• Experience with Juniper products
• Self-starter and able to multi-task
• Excellent written, oral, and interpersonal communications skills with end users and team members

Preferred Education/Experience/Skills

• Scripting experience

• Experience with Apple products

Work Environment

• This is an on-site position with possible remote work opportunities as approved by management.

Physical Demands

The physical requirements of this position are described as light work. Light work involves:

• Exerting up to 20 pounds of force frequently or frequently lift, carry, push, pull, install, or otherwise move objects (technology equipment)
• Sitting some of the time, walking and standing are required often; with a sense of urgency when needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Great Courses provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.