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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
WM Strategic Business Solutions (SBS), located in Windsor, CT is responsible for managing WMs largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 800 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.
I. Job Summary
As a customer service representative (CSR), your responsibilities include addressing inbound customer service calls covering a diverse range of inquiries. These may range from scheduling service requests, to initiating service changes and resolving incomplete or problematic services issues. The WMSBS CSR is operating in a fast-pace and high-volume environment, you can anticipate handling 60-80 calls and related follow-up tasks daily. Proficiency in utilizing multiple applications, resources and tools is essential for researching and resolving customer inquiries.
In addition to managing routine calls, the WMSBS CSR will also handle numerous escalated situations. Success in this aspect requires the consistent delivery of exceptional level of customer service, effective problem solving, the ability to explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success.
04/01/2024 Start Date- 6 weeks mandatory training
Shifts available within our operating hours:
Monday - Friday 7AM – 8PM
Saturday - 7AM-3:30PM
Sunday - Closed
The expected compensation rate for this position is $20.50. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
C. Certificates, Licenses, Registrations or Other Requirements
None required.
D. Other Knowledge, Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.”
Full Time
Energy
$41k-51k (estimate)
12/21/2023
05/10/2024
wm.com
HOUSTON, TX
15,000 - 50,000
1987
$10B - $50B
Energy
Waste Management Newark Nj is an utilities company based out of 1001 Fannin St, Houston, TX, United States.
The job skills required for Customer Service Representative | Windsor, CT include Customer Service, Call Center, CSR, Commitment, Products and Services, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative | Windsor, CT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative | Windsor, CT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative | Windsor, CT positions, which can be used as a reference in future career path planning. As a Customer Service Representative | Windsor, CT, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative | Windsor, CT. You can explore the career advancement for a Customer Service Representative | Windsor, CT below and select your interested title to get hiring information.