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TLD
Windsor, CT | Full Time
$66k-84k (estimate)
4 Months Ago
TLD
Windsor, CT | Full Time
$70k-88k (estimate)
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Service Administrator (Windsor, CT)
TLD Windsor, CT
$66k-84k (estimate)
Full Time | Wholesale 4 Months Ago
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TLD is Hiring a Service Administrator (Windsor, CT) Near Windsor, CT

POSITION SUMMARYOur service administrator position is a critical role; they are the first person customers speak to when reporting issues. The service administrator manages all open tickets and advises technician scheduling. They must be able to manage a large group of open tickets in a professional manner. The work environment is fast-paced, and the service admin will need to make quick and sound decisions. The service administrator is responsible for working in tandem with our area service technicians and engineering teams to provide technical solutions to customers remotely.ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Troubleshoot and diagnose customer issues remotely
  • Perform data entry in the system for equipment service records
  • Pro-actively follow up on open tickets, internally and externally
  • Call routing
  • Analyze trends open engineering actions to drive long-term solutions
  • Manage service requests via email and phone lines
  • Create and provide service quotes for field repairs
  • Remote troubleshooting, internally and externally
  • Order and follow up with service bulletin
  • Find, order, and track parts
  • Planned field visits could be required periodically throughout the year
  • Other assignments as designated by the department manager
QUALIFICATIONS AND EXPERIENCE:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree preferred
  • Five years of related field experience in hydraulics, electric PLC systems, or refrigeration principles
  • Ability to use, read, and interprets drawings and measuring scale or tape measure proficiently
  • Ability to read and understand electrical and hydraulic schematics
  • Knowledge of PLC and can-bus systems
  • Certified to handle refrigerants section 609 and type two or universal preferred
  • Working knowledge of advanced electrical troubleshooting, hydraulics, air conditioning, and diesel engine applications
  • Experience with ground support equipment preferred
  • Self-starter
  • Strong organizational skills
  • Independent thinker
  • Strong written and oral communication skills
  • Customer service experience
  • Microsoft Office proficiency (Word, Excel, PowerPoint, and Outlook)
  • Heavy equipment experience
  • Minimal travel required
TLD provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, TLD takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law. Employment decisions are based on the principles of equal opportunity and affirmative action.TLD is committed to ensuring that its online application process provides an equal employment opportunity to all candidates, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us at jobs.help@tld-america.com. Only messages sent for this purpose will be reviewed.EEO is the Law (English)EEO is the Law (Spanish) 

This is a full time position

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$66k-84k (estimate)

POST DATE

01/20/2024

EXPIRATION DATE

05/13/2024

WEBSITE

troyleedesigns.com

HEADQUARTERS

CORONA, CA

SIZE

100 - 200

FOUNDED

1981

TYPE

Private

CEO

TROY LEE

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About TLD

TLD is an online platform that sells lightweight gear and helmets for motorcycle racers.

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The job skills required for Service Administrator (Windsor, CT) include Customer Service, Microsoft Office, Troubleshooting, Data Entry, Organizational Skills, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Administrator (Windsor, CT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Administrator (Windsor, CT). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Administrator (Windsor, CT) positions, which can be used as a reference in future career path planning. As a Service Administrator (Windsor, CT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Administrator (Windsor, CT). You can explore the career advancement for a Service Administrator (Windsor, CT) below and select your interested title to get hiring information.

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If you are interested in becoming a Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Administrator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Administrator job description and responsibilities

They greet and assist customers, coordinate appointments and services, and process service-related paperwork.

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A service administrator professional also offers extra assistance to ensure customer satisfaction.

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Demonstrate ability to effectively communicate with senior leaders within Stock Plan Services.

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As an administrator one should be acquainted with all feature of project management, such as costing and scheduling, along with strong time management skills.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Administrator jobs

Many customer service administrator roles are entry level and do not require any specific qualifications.

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Service administrators have distinct personalities.

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Policy compliance, finances, work processes, departmental strategy, and even data management are just some of the operations a hospital administrator oversees.

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The responsibilities of a service administrator reach beyond the walls of the facility, too.

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A service administrator’s salary can depend on the location, experience and the type of systems they manage.

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Step 3: View the best colleges and universities for Service Administrator.

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