Company Overview: We are a leading dairy feed and nutrition company committed to providing high-quality feed solutions to dairy farmers. Our mission is to enhance the productivity and profitability of dairy operations through innovative nutrition programs and exceptional customer service. We pride ourselves on our dedication to customer satisfaction and the success of our clients.

Position Overview: As a Customer Service Representative, you will be the primary point of contact for our customers, providing them with the support and information they need to effectively use our products. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships with our clients. Your goal will be to provide outstanding customer service and contribute to the overall success of our company.

Key Responsibilities:

• Customer Interaction:
• Handle customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Provide detailed information about our products, services, and nutrition programs.
• Assist customers with product selection and provide recommendations based on their specific needs.
• Order Processing:
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Coordinate with the sales, production, and logistics teams to track and fulfill orders.
• Manage customer accounts, including updating contact information and order history.
• Issue Resolution:
• Address and resolve customer complaints and concerns promptly and effectively.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Document and escalate complex issues to the appropriate departments as necessary.
• Customer Relationship Management:
• Build and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty.
• Conduct regular follow-ups to gather feedback and identify opportunities for improvement.
• Provide support to sales representatives in managing customer accounts and fostering long-term relationships.
• Product Knowledge and Training:
• Stay informed about our products, industry trends, and best practices in dairy feed and nutrition.

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• Educate customers on product usage, benefits, and best practices to maximize their success.
• Administrative Duties:
• Maintain accurate records of customer interactions, transactions, and feedback.
• Prepare and distribute customer service reports as needed.
• Assist with general office duties and support other departments as required.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in business, agriculture, or a related field is preferred.
• Proven experience in customer service, preferably within the agriculture, feed, or food manufacturing industry.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Knowledge of dairy farming and nutrition is a plus but not required.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development within a supportive and dynamic work environment.

Join our team and contribute to making a positive impact on the dairy industry through superior customer service and innovative feed solutions. If you are a dedicated professional with a passion for helping customers succeed, we would love to hear from you!

Job Type: Full-time

Benefits:

• 401(k) matching
• On-the-job training

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Abbotsford, WI 54405 (Preferred)

Ability to Relocate:

• Abbotsford, WI 54405: Relocate before starting work (Required)

Work Location: In person