18 Front Desk Agent Jobs in Jacksonville, NC
Winston Hospitality is Hiring a Front Desk Agent Near Jacksonville, NC
FUNCTION:
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.
RESPONSIBILITIES:
* Ensures complete guest satisfaction.
* Check-in and check-out of the guest.
* Complete guest registration process.
* Must be familiar with computer systems for guest reservation information.
* Must verify and imprint guest credit cards for authorization.
* Must be well versed in cash handling and accurately balance house bank.
* Assigns guests rooms based on preferences and availability.
* Drives the Revenue Management process.
* Handling guest concerns in a tactful manner and achieving resolution.
* Answers questions in regards to the hotels facilities and services.
* Answering telephones and booking reservations.
* Answering Guest inquiries i.e. directions.
* Recommending local area restaurants, points of interest, or needs for transportation.
* Handling guest needs.
* Maintaining cleanliness of front desk, lobby and back office.
* Following up with Guest check-ins, complaints, and other requests.
* Interacting with other departments and employees to ensure a good working relationship or for guest needs.
* Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
* Participates on the hotel Safety Committee.
* Ensures that Quality Standards and Service are maintained for Property, Product, and People.
* Must be able to work all shifts or varying schedules to support business needs.
* Ensures Security for the hotel’s customers, employees, and property assets.
* Supports established policies and procedures for Winston Hospitality and the hotel’s brand.
* Responsible for performing “other duties” as assigned by management
Job Summary
Full Time
$25k-33k (estimate)
11/29/2023
05/29/2024
inlandamericanwinston.com
Raleigh, NC
<25
Related Companies
The job skills required for Front Desk Agent include Credit Card, Cash Handling, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
Similar Jobs
Popular Articles
