The Guest Service Representative is responsible for exceptional guest sales and service at the front desk. In the evening, executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person; guest check in and out; laundry duties; guidance for guests and the commitment to consistently wowing our guests with the quality of your service and our award winning hotels.

Schedules includes availability for weekends, holidays and occasional overnight shifts. Night shift duties includes billing, inventories, laundry, movement of goods throughout the building, audits, and any task necessary for the efficient operations of the hotel.

• Love of helping people
• Excellent customer service skills on the phone and in person
• Capacity to pay attention to details for billing and reservations
• Ability to navigate fast-paced environment
• Desire to meet/exceed exceptionally high standards
• Exceptional Attitude
• High degree of self motivation
• Capacity to do whatever it takes to make this hotel successful
• Flexible schedule a plus for full time positions
• Passion
• Integrity
• Minimum of 2 years consistent employment experience required

Position would mainly cover one or more shifts of 4pm-12am, as well as the backup night audit 12am-8am at least a couple night per week, depending on hotel schedule needs for given week.

Pre-employment background screening is required. If you meet all of the above requirements then you MUST APPLY ONLINE at :

https://careers-aimbridge.icims.com/jobs/316741/front-desk-agent/job

DO NOT CALL THE HOTEL DIRECT - WE WILL CONTACT APPLICANTS FOR INTERVIEWS BASED OFF APPLICATIONS/RESUME CREDENTIALS

Minimum Experience, Education, Skill & Physical Requirements:

• High school diploma or equivalent
• Flexibility in hours and days worked
• Able to stand for long periods of time
• Sound judgment and discretionary skills and be able to work with little or no supervision
• Proficient in the use of common Windows-based computer programs
• Able to operate basic office machines, i.e., copier, fax, printer, etc
• Display very good organization and time management skills.
• Excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Hotel Experience or equivalent Hospitality of at least 1 year a plus

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Ability to Relocate:

• Jacksonville, NC 28546: Relocate before starting work (Required)

Work Location: In person