Job Summary:
We are seeking a dynamic and experienced Director of Customer Service to lead our fast and large growing customer service department. The ideal candidate will oversee and manage all aspects of customer service operations to ensure exceptional customer satisfaction. This position has tremendous growth opportunities as our company will double in size 3 years.

Duties:
- Develop and implement customer service policies and procedures
- Lead, mentor, and supervise a team of customer service representatives
- Monitor performance metrics and implement strategies to improve customer service efficiency
- Collaborate with other departments to resolve customer issues promptly
- Handle escalated customer complaints and provide timely resolutions
- Conduct regular training sessions to enhance the skills of the customer service team
- Implement strategies to increase customer retention and loyalty

Experience:
- Proven experience in a leadership role managing a customer service team
- Strong communication skills in English; proficiency in other languages is a plus
- Excellent project management skills with the ability to prioritize tasks effectively
- Demonstrated success in supervising and motivating staff to achieve department goals
- Solid understanding of sales principles and customer relationship management

If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this rewarding position.

Job Type: Full-time

Pay: $50,287.23 - $60,313.66 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Ability to Relocate:

• Jacksonville, FL 32216: Relocate before starting work (Required)

Work Location: Hybrid remote in Jacksonville, FL 32216