Desktop Support Engineer

WINGSTOP RESTAURANTS, INC.

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Desktop Support Engineer will provide technical assistance to our end users, manage our corporate device imaging solution, and administer our MECM/SCCM and MDM infrastructure. The Desktop Support Engineer will also manage application licenses, GPOs, and do remote troubleshooting for users who work remotely.

This role involves overseeing and managing our corporate endpoint device infrastructure to ensure all patching, end-user backups, and software upgrade procedures are done on time and follow the company’s change management processes, policies and standards.

As a Desktop Support Engineer, you will be responsible for improving and maintaining the corporate imaging and end point device management solutions. You will have the opportunity to contribute to our end user device technology roadmap, identify and implement process improvements and provide technical expertise on end user computing platforms. 

WHAT YOU’LL DO

The Desktop Support Engineer will be responsible for enhancing and building a standardized corporate device image solution, to include standardized packaging for corporate application deployment and upgrades. In addition, perform quality reviews of regular automated updates and deployment processes to include maintaining a test, UAT, and production deployment structure. Manage the database of applications and update the CMDB accordingly, manage application license reports and true-up requirements, and manage and deploy required GPOs. 
Administer and manage the corporate MECM/SCCM and MDM infrastructure, install, test, and certify operating system service packs, hot fixes, patches, and upgrades for Windows and Apple devices. Evaluate hardware and benchmark platform performance on a regular basis. Additionally, you will configure and deploy Endpoint Device security patches and software feature updates, perform remote troubleshooting for users working remotely, manage hardware repairs and inventory management, and manage data cleanup and disposal of assets.
Coordinate with multiple internal team stakeholders and third-party vendors for break-fix and repairs. Create and maintain standard operating procedures and how-to support guides, ensuring updates are tracked through a revision processes.

Respond to critical issues and alerts as needed to remediate issues for business-critical users and applications.

WHO YOU ARE

HUMBLE: You feel there is always an opportunity to further your personal and professional growth.

HUNGRY: You have a fire in you to keep pursuing excellence. You have strong technical knowledge and an analytical mindset, easily managing tasks and projects across business lines, and building relationships.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent tasks and projects from inception through execution. 

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology is essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
• Routine needs to shift priorities among simultaneous tasks and projects, while upholding quality and sense of urgency.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.