EMPLOYMENT OPPORTUNITY

DATE : May 6, 2024

FROM : Human Resources

POSITION : Administrative Assistant (PT)

Effective immediately : Part-time Administrative Assistant College of Health Professions and Natural Sciences, - Wilmington University, New Castle Campus.

Requirements :

An associate degree or equivalent is required. Must have excellent communication, customer service, and organizational skills.

Must be detail-oriented and able to work with diverse populations. Must be self-directed and able to make decisions independently and still work effectively as part of a team.

Must possess strong written and verbal communication. Demonstrated ability to prioritize work and meet deadlines in a service-oriented environment with competing demands.

Self-directed, independent worker with sound logic and reasoning in identifying alternatives or approaches to problem-solving.

Maintains professionalism and confidentiality in all situations. Contributes as a team member and team builder. Must be computer literate and proficient in Microsoft Office products.

Must have a working knowledge of WilmU database management systems (e.g., CAMS, Canvas LMS, Banner, BDM, Recruit, or other Microsoft-based Student Information System) is required.

Must demonstrate respect for diversity in the workplace and a commitment to creating an inclusive and supportive work environment that values the contributions of all employees.

Ability to maintain professionalism and confidentiality in any situation is a must.

Responsibilities include (but are not limited to) :

• Create a partnership with Program Chairs and Directors to facilitate exceptional communication and student service.
• Support students and faculty in reference to (but not limited to) registration, student payments, financial aid, academic program advising, admissions, syllabi, and grade questions.
• Handle incoming telephone calls and in-person drop-ins triage questions and inquiries to direct them to the proper person / department.
• Assist Program Chairs, Directors, and faculty to provide technical, curricular, and student support.
• Assist Program Chairs and Directors in processing Academic Approval Forms, overload and override requests, grade changes, and other administrative operations.
• Document, maintain, and report minutes from division-specific meetings (e.g., curriculum committee, advisory board).
• Oversee event scheduling (room reservations, food & refreshment logistics, and ordering), RSVPs, coordinate AV equipment, etc.

Coordinate advisory committee meetings, special events, etc. Provide necessary announcements, information, and invitations to College and University faculty for program / college events and activities.

• Distribute, collect, and process Outcomes Assessment materials according to the established College procedure.
• Demonstrate high levels of competency in oral and written communication with all stakeholders (students, faculty, staff, administration, and the community)
• Demonstrate skill and confidence in utilizing video conferencing platforms (Zoom, Teams, etc.).
• Develop collegial and collaborative relationships with administrative and support staff serving programs in other colleges.
• Prepare materials for and assist with Open Hours and other similar events as necessary.
• Promote and foster an inclusive and diverse environment for all students, faculty, and staff.
• Perform other duties which may be assigned by the Program Chair and / or Dean.

Hours of Employment : Generally, working hours will be between Monday through Friday, 8 : 30 a.m. to 6 : 30 p.m. depending on the needs of the department(s) and / or the University.

The incumbent must maintain a flexible work schedule to occasionally work some early evening hours. Hours may be adjusted for the first week of a block / semester and special events.

Travel to other Wilmington University sites is required.

Benefits : Tuition Reimbursement, Employee Assistance Program, Training and Development.

Salary Range : Commensurate with experience.

Application Deadline : June 3, 2024

Last updated : 2024-05-20