Overview

When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a Resident Services Coordinator with Willowick, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at Wolf Point East. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Wolf Point West Property Manager, while working closely with the on-site Marketing Manager, and the Hines Community Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to: 

• Leads by example, lives the standards and behaviors consistent with the core values and culture at Wolf Point East.
• Builds brand loyalty by striving to ensure every resident interaction is positive.
• Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face.
• Maintains courteous communication with the owners, residents, their guests, and vendors.
• Serves as a point of contact for all residents and guests.
• Provides dedicated concierge services for Penthouse Units as described by management.
• Keeps Property and Marketing Managers abreast of city-wide Concierge events to establish network and understand events impacting the community.
• In collaboration with Marketing Manager and Hines Community Manager, he/she will establish and nurture relationships with restaurant and shop owners to offer benefits and discounts.
• Provide assistance in ensuring a seamless resident move-in experience.
• Assists with the organization and execution of resident & community events.
• Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.
• As the needs of each community vary, so shall the needs of the Concierge role change and alter according to those assigned by the Property Manager.

Qualifications

Minimum Requirements include:

• High School Diploma or equivalent from an accredited required.
• Four or more years of experience in hospitality, property management, or service-related industry.
• Concierge experience preferred.
• Entrata Experience a plus.
• Excellent written and verbal communication skills.
• Flexible schedule, including nights, weekends and holidays.
• Pleasant phone manner.
• Thorough knowledge of local attractions and destinations.
• Compensation: $27/hr - $32/hr.

Closing

Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.willowick.com or www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

No calls or emails from third parties at this time please.