Overview

When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a General Property Manager with Willowick, you will be responsible for managing the daily operations of an assigned Class A property including a designated section for condos and retail space. In addition, you will also be managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Willowick’s policies and procedures. Responsibilities include, but are not limited to:

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

• Ensures the property’s maintenance team members comply with the Willowick’s standards with respect to responding and completing resident service requests

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests

• Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices

• Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals

• Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

Qualifications

Minimum Requirements include:

• High school education or equivalent from an accredited institution is required; College degree preferred

• Five or more years of experience as a residential community/property manager required

• Experience managing 400 units, single or combined sites
• Active certificate or willing to obtain one for employment for National Center for Housing Management 

• Proficiency in Microsoft Office and property management software in order to complete required reports

• Proficient with Entrata a plus

• Strong customer service orientation

• Excellent verbal and written communication skills

• Ability to work a flexible schedule including weekends and holidays

Closing

Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.willowick.com or www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

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