Company Description

Family-owned and operated for over 60 years, Willis Chevrolet continues to be a regional leader in both customer satisfaction and price. The Willis Family of dealerships has established their business with the focus on providing exceptional quality service by meeting the needs of its customers, Whether it be the sale of a new car, service of an existing vehicle or repair of a vehicle involved in a collision, Willis Chevrolet Buick is your full service, hometown dealership for all of your automotive needs.

Job Responsibilities

Willis Collision Center, an area leader in providing quality collision repairs, is looking for a dedicated, highly talented, customer-oriented service representative/office administrator. This person will provide customers with top notch service in person, on the phone, or in email, throughout the entire repair process. In addition, this person will function as the collision center’s office administrator and provide administrative support to the daily operations of the business.

• Answer and direct incoming calls
• Enter detailed notes in customer’s file jacket
• Schedule estimate appointments
• Electronically check in customers at drop off
• Review repairs to be performed
• Capture photos and move vehicle
• Perform calls to update customers on repair process
• Maintain scheduling calendar and provide timely follow-ups on missed appointments
• Collects and records payments
• Frequently reviews receivable schedule and follows up with insurance company to ensure prompt payment
• Issue and post purchase orders
• Coordinate sublet repairs with Estimator and schedule repairs with vendors
• Post invoices to file
• Create repair orders
• Finalize and post repairs orders to accounting

Qualifications

• Excellent verbal and written communication skills
• Strong listening, planning and organizational skills
• Experience in automotive / collision repair is preferred
• Dependable and punctual
• Positive, outgoing attitude

Willis Chevrolet offers a comprehensive benefit package and excellent work / life balance!

Join Team Willis today!

Willis Chevrolet is an EOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person