You haven't searched anything yet.
Customer Service Representative
SUMMARY OF JOB
Wickstrom Plumbing Heating & Cooling is one of the fastest growing home service companies in Idaho. We are looking for motivated individuals that are willing to grow a career and learn.
This position is responsible for maintaining the service and maintenance technician’s daily schedules, booking leads, and setting the service calls for all technicians. The CSR assists HVAC and plumbing technicians by following up on every job that is completed. They will also maintain the on-call schedule for service technicians and maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees, and customers, including keeping customers appraised as to Wickstrom Plumbing Heating & Cooling's schedule and requested lead-times. The CSR will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.
REQUIRED SKILLS
1. Leadership
2. Customer service
3. Ability to multi-task
4. Adherence to company values
5. Ability to meet or exceed all assigned goals
6. Ability to adapt and remain organized
7. Communication, reporting and compliance
8. Accountability/ownership of one’s duties and actions
9. Desire for continued skill development
10.Ability to use/learn software programs
SUMMARY OF DAILY TASKS
1. Respond to all messages left overnight.
2. Schedule and coordinate all service calls as calls are received using dispatch system.
3. Contact customers with updates on job status from job start to finish.
4. Maintain Service Agreements within the system.
5. Maintain customer files and information flow between technicians and the office.
6. Follow up on completed jobs.
7. Outbound calls to Service Agreement customers.
Job Type: Full-time
Salary: $15.00 - $20.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Work Location: In person
Full Time
$31k-39k (estimate)
04/07/2023
06/04/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.