Overview

The infrastructure manager is responsible for providing the strategic and operational direction for the infrastructure function for Wheels Up. You will lead the development of infrastructure strategy and architecture standards and procedures for the organization.

Together with the network engineers, sys admins and architects, you will provide a reliable, highly available server and network infrastructure service to users.

Responsibilities

• Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and network operations
• Ensure system performance and SLAs are met
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Manage strategic relationships with key IT product and service providers
• Provide in-depth technical expertise for both tactical and operational initiatives
• Provision in close cooperation with team members, an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
• Analyze and predict trends and develop long range plans designed to maintain cost effectiveness
• Participate in IT strategy planning activities
• Responsible for designing and troubleshooting global network of IT services to meet the functional objectives of the business
• Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
• Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs

Qualifications

• Minimum 8 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
• Experience in areas such as network design and administration, data center operations, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to think logically and demonstrate strong analytical and problem-solving skills
• Ability to manage internal and external projects from inception to completion
• Expertise in setting and managing customer expectations
• Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
• Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
• Ability to develop and deliver projects using leading edge technologies
• Experience implementing packages and working with vendors
• Excellent oral and written communication skills